Effective Date: 19/06/2026

At Nervi Wellness, customer satisfaction is our priority. Due to the sensitive nature of pharmaceutical products, returns and refunds are subject to the following conditions.

Eligible for Return

Products may be eligible for return if:

• Incorrect product delivered
• Damaged or defective product received
• Expired product received
• Product delivered in tampered condition

The issue must be reported within 48 hours of delivery along with photographs.

Non-Returnable Items

For safety and hygiene reasons, we do not accept returns for:

• Opened medicines
• Used products
• Prescription medicines (unless incorrect or damaged)
• Temperature-sensitive products
• Personal care items after opening

Refund Process

Once the returned product is inspected and approved:

• Refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• COD orders may require bank account details for refund processing.

Order Cancellation

Orders can be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.

Contact for Returns

Email: nerviwellness@gmail.com

Phone: +91 98076 24235